You have reached new customers. That’s a great start! But the work isn’t over yet. After-sales service is just as important as acquiring new customers. How do you make sure that your customers have an affinity with your brand? Or rather, how do you turn customers into ambassadors for your company or brand? We’ve developed a range of tools that can help you.
If something should ever go wrong
Then we’re there to help fix it. Say you get a complaint about the product or it has to be recalled. Then we will stand by you. We understand how urgent situations like this are and we offer rapid solutions. Complaints are never fun, but we see them as an opportunity to turn a negative into a positive and show that you take consumers seriously. Sometimes a problem is resolved on paper, but that doesn’t necessarily translate into a positive in the mind of the consumer. Desk can help generate that positive in the mind of the consumer.