Then we’re there to help fix it. Say you get a complaint about the product or it has to be recalled. Then we will stand by you. We understand how urgent situations like this are and we offer rapid solutions. Complaints are never fun, but we see them as an opportunity to turn a negative into a positive and show that you take consumers seriously. Sometimes a problem is resolved on paper, but that doesn’t necessarily translate into a positive in the mind of the consumer. Desk can help generate that positive in the mind of the consumer.