Turn unhappy customers into fans
Does a customer have a legitimate complaint about one of your products they purchased? It’s annoying, but it happens to the best of us. Desk will make sure your customer gets their money back, compensation, or a replacement product. We know all too well that resolving the situation quickly can turn an unhappy customer into a fan.
You want to turn your customers into fans, too? We are happy to help you!
Product recall campaign
Do you have to urgently recall a product? We can help you compensate your customers. We have supported an array of brands with a recall campaign and will gladly put that knowledge to use for you. Because it’s vital to act quickly in these situations. And you need a partner that knows exactly how to do that.
Why do companies choose Desk for their recall campaigns?
- Dedicated freepost address, phone number, and email address
- Call centre for questions and answers
- Service centre for sending letters and emails to customers
- IT services for setting up recall webpages (multilingual)
- Consumer reimbursement provided through coupons or refunds of the purchase amount
- Storage and distribution of returned products
- And last but not least, incentive services for goodwill and brand loyalty