Gift cards and gifts that make customers happy

E-vouchers and gifts

Customers appreciate gifts. Physical ones, and digital ones in the form of an e-voucher. Give them something they actually want, without worrying about the logistics and operations. For gifts, gift cards and anything else you want to give away to boost sales.

Desk Services handles the range, sourcing, personalisation and distribution. We answer customers' questions, and our reporting shows you how effective and appreciated the campaign is.

Choose from countless gifts for every audience, occasion and budget
Digital vouchers or physical gifts: a fixed reward or free choice
Complete delivery: from sourcing and personalisation to shipping and support

Built for big promotions

For vouchers, gifts
and fulfilment

Trusted by many

100+ top brands
choose us

25+ years and counting

Market leader in the Benelux
and growing fast across Europe

Surprise them with a reward they'll love

Torn between a voucher or gift card and physical gifts to send out? A voucher gives people plenty of freedom to pick something that suits their own taste, size, timing or needs. Which means no well-meant gifts end up at the back of a cupboard.

"Psychologically, a voucher works very differently from cash. People use gift cards for something fun or luxurious that they wouldn't buy from their everyday budget. In a way, a gift card gives them permission to treat themselves."

What's nicer than receiving a gift? We handle the logistics and operations, for physical gifts and digital gift cards alike. Properly taken care of, with nothing for you to worry about.

Choose the gift based on your goal, the occasion and the experience you want to create
Go for an e-voucher, a physical gift or a combination of both
Handled by us from A to Z: range, personalisation and distribution
Reporting included: insight into receipt, appreciation and impact on sales

With more than 25 years of experience and as market leader in the Benelux, we also think ahead about the practical exceptions. What happens if an email doesn't arrive or an address turns out to be wrong? We prevent duplicate issues and have a back-up plan ready if a physical gift is temporarily unavailable.

Make your customers happy with gifts. Without the hassle, because we handle it for you.

What does Desk Services do?

Sourcing and coordination with providers and suppliers
An online environment for registration, selection or redemption in your brand's look and feel
Generating unique codes, linking them and issuing them in a controlled way
Personalisation with name, message, branding or an accompanying card
Packaging and shipping of physical gifts
Stock management, assembly and fulfilment
Answering recipients' questions

Benefits

Freedom to choose

With vouchers and gifts

Personalised

By name or in your branding

Instant digital delivery

For gift cards

Budget under control

Fixed quantities and terms

Tangible surprises

With physical gifts

One execution partner

From sourcing to support

What reward do your customers deserve?

Maybe you already know which voucher or gift you want to offer. Or you're weighing up a gift card against fun physical gifts. We're happy to think it through with you, from your customers' point of view and in terms of what's operationally feasible.

Get in touch with Gert, Jurgen or Peggy. Together we'll work out what it takes to get your campaign live quickly.

Get in touch

"Don't just look at what you want to give away. Decide upfront what happens with expired codes or unclaimed gifts. It's the exceptions that determine how much work a voucher or gift promotion ends up being"

Explore our other services and specials

Complaint handling

Promising a customer their money back doesn't resolve the complaint yet. The refund has to be paid correctly and on time.

Desk Services handles refunds to customers once complaints have been approved. Your service team assesses the complaint, then we verify the details provided and make the payment on time.

For hundreds or thousands of payments under fixed arrangements
Suitable for all kinds of amounts, countries, payment details and exceptions
We combine payments, communication and reporting

Product recalls

When a product has to be recalled, consumers need to know quickly what's going on and what they should do. At the same time, you want to stay in control of reports, returns, replacements and refunds.

Desk Services sets up and runs the operational side of the recall. With a multilingual recall landing page, a dedicated phone number, product registration, returns logistics and reporting afterwards.

In close consultation with product safety, legal and communications teams
One central environment: sign-up page, registration form, phone number and email address
Verification and operational handling: registration and validation by batch, model or series

Sales & Marketing Support

Extra capacity to build the registration environment, process data, send mailings or answer questions. Operationally strong and available when you need it. Our experienced project manager coordinates the work, while our in-house IT specialists set up the integrations.

When your marketing team is temporarily stretched
For campaigns with lots of operational moving parts
Including mailings, fulfilment, customer service and reporting

Discuss your campaign

Tell us who you want to send a gift to. And for what occasion. Or share the budget per recipient and the expected volumes or participating countries.

Send us your first outline, promotion terms or campaign brief too.

We'll then start thinking about registration, checks, gifts and reporting.

Book an intro call