Reliable, because everything behind the scenes is right

Why Desk Services?

Taking the operational side of large campaigns off a client's hands means getting every detail right yourself. We invest continuously in quality and in systems, because that is what delivers ease of use, intelligent automation, reliability and rock-solid data security.

AI OCR for reliable, lightning-fast and secure data processing
ISO 9001 (quality) and ISO 27001 (data security) certified
No data shared with third parties: always on-premise or in a private cloud

Well organised behind the scenes

Consumers see the promotions, scan the QR codes and receive their gifts, gift cards, refunds and discounts. Smoothly, without having to give it a second thought. We assess each entry properly, send a quick confirmation and make sure the reward is available on time.

Behind those seemingly simple steps lies an extensive process. The promotion page has to be right, documents have to be recognised, and data needs to be processed carefully and quickly. We keep track of the payments while guaranteeing both quality and security, for large volumes and exceptions alike.

"The biggest compliment we can get is that nobody noticed our work. Participants never realise that we are the ones handling registration, checks, data processing and payout."

What does Desk Services handle for you?

User Experience & QR

A QR code makes taking part easy, provided the process behind it is well organised. Participants land directly on the right promotion in the right language. We optimise the landing page and everything that follows.

Personalised QR codes for each situation, goal, country and language
A smooth process, with no unnecessary extra details requested

AI & OCR

AI makes OCR smarter and faster, even with blurry photos, awkward reflections and other exceptions. The tricky cases go to a member of staff, while AI handles the rest far more quickly.

Recognise and structure data automatically
Spot anomalies and possible fraud more easily

ISO Certification

Our clients trust us with their customer data, proofs of purchase and payment details, because we're certified to both ISO 9001 for quality and ISO 27001 for information security.

Documented processes, responsibilities and checks
Structured evaluation and improvement of the way we work

SEPA

SEPA makes secure, reliable and cost-effective payouts for cashbacks, refunds and other promotions possible throughout Europe. Thanks to the Single Euro Payments Area (SEPA), we can make euro payments to IBAN accounts in every European country. Fast, standardised and from one central process.

Euro payments to IBAN accounts throughout the SEPA area
Fast, reliable processing of cashback and refund payments
One standardised payment infrastructure for all European markets

Data Security

Cashback promotions, refunds and other campaigns involve the personal and payment details of thousands of participants. So it has to be crystal clear where that information ends up, who can access it and what happens to it. That's why data security sits at the heart of our approach.

All data processed and stored securely within Europe, always
Fully ISO 27001 and ISO 9001 certified
Active control over access, use, retention periods and destruction

Experience you can build on

With more than 25 years of experience, we understand what matters in campaigns and in supporting marketing and sales. Our technology and checks are solid, and we know what to do when exceptions come up.

Always with personal guidance. Technically rock-solid.