Resolving complaints the right way

Compensation

Promising a customer compensation doesn't resolve the complaint by itself. It has to arrive on time and put a smile on their face.

Desk Services handles the entire compensation process, from refunds to sending out gifts and compensation packages, as soon as a complaint is approved. Your service team assesses the complaint; we then check the data provided, assemble the package and ship it.

From a handful of packages a month to larger volumes under fixed agreements
Packages of every shape and size, from letterbox to parcel post, to practically every country in Europe.
We combine storage, packing and shipping from our own logistics site.

Built for high volumes

With well-known logistics
partners

Trusted by many

100+ top brands
choose Desk Services

25+ years and counting

Market leader in the Benelux
and growing fast across Europe

Compensation and admin that simply work

Consumers raise their complaints with customer support. Once assessed, a decision follows to award compensation or another form of redress. Desk Services brings structure to that process.

"Once compensation is approved, an extensive financial and administrative process kicks in. Is all the information complete? Are the address details correct? Has this request been processed before? Which compensation package needs to be put together? And does the consumer know when to expect it?"

Every approved compensation follows the same procedure:

We document the process and who is responsible for what
Together we decide which data is needed
We set everything up and connect it to your CRM or ERP
We check the requests and ship to consumers
We communicate and report in plain language

Because we run our own IT systems, we can connect to any CRM or ERP environment. We also think ahead about possible exceptions. And as we're linked online to our carriers, recipients receive their track & trace details too.

Agreed upfront. No surprises afterwards.

What does Desk Services do?

Setting up the entire compensation process

Secure receipt of consumer data
Checks for completeness and duplicate requests
Issuing vouchers, packages or any other agreed compensation
Updates on receipt and shipping status, track & trace
Integrations with CRM, ERP and other systems
Dashboards and reports for operations and finance

Benefits

Clear roles

You handle the complaint. We pack and ship

A uniform process

From our own logistics facility

Daily shipments

With amounts and details

Insight for finance

Quantities and statuses

Personal support

An experienced project manager

Scalable across Europe

Across countries and programmes

Compensation schemes, properly organised for the long run

Choose an experienced delivery partner for your (international) compensation programme. We specialise in processing, checking and shipping at scale.

Get in touch with Gert, Jurgen or Peggy. Together we'll work out what it takes to get your campaign live quickly.

Get in touch

Explore our other services and specials

E-vouchers & gifts

Customers appreciate gifts. Physical ones, and digital ones in the form of an e-voucher. Give them something they actually want, without worrying about the logistics and operations. For gifts, gift cards and anything else you want to give away to boost sales.

Desk Services handles the range, sourcing, personalisation and distribution. We answer customers' questions, and our reporting shows you how effective and appreciated the campaign is.

Choose from countless gifts for every audience, occasion and budget
Digital vouchers or physical gifts: a fixed reward or free choice
Complete delivery: from sourcing and personalisation to shipping and support

Product recalls

When a product has to be recalled, consumers need to know quickly what's going on and what they should do. At the same time, you want to stay in control of reports, returns, replacements and refunds.

Desk Services sets up and runs the operational side of the recall. With a multilingual recall landing page, a dedicated phone number, product registration, returns logistics and reporting afterwards.

In close consultation with product safety, legal and communications teams
One central environment: sign-up page, registration form, phone number and email address
Verification and operational handling: registration and validation by batch, model or series

Sales & Marketing Support

Extra capacity to build the registration environment, process data, send mailings or answer questions. Operationally strong and available when you need it. Our experienced project manager coordinates the work, while our in-house IT specialists set up the integrations.

When your marketing team is temporarily stretched
For campaigns with lots of operational moving parts
Including mailings, fulfilment, customer service and reporting

Discuss your refund payments

To get started, tell us who assesses the complaints and roughly how many compensations you expect. We'd also like to know which countries the programme runs in and how requests currently come in.

Book an intro call