Extra capacity for marketing, support, refunds and product recalls

Marketing and after-sales

Scalability makes all the difference when a promotion or an unexpected situation turns out bigger than planned. Sometimes an incident calls for immediate action. Or a campaign or promotion draws far more response than anyone expected.

That's when Desk Services brings together the people, technology and processes you need. For refunds and product recalls. For vouchers, gifts and marketing support. We make exceptional situations manageable.

Structured processes and scalable operational delivery
From registration and data checks to fulfilment, communication and reporting
Scalable whenever you need it, for payments, refunds, rewards and support

When things don't go to plan

Marketing is usually easy to plan. Campaigns have start dates, clear goals and a set approach. When things do go differently, you need to act fast. And scale up. When a product has to be recalled. Or consumers need to be refunded.

"When extra capacity is needed, the different parts shouldn't be spread across several departments or suppliers. You need one solution that brings together registration, data, payments, communication, logistics and reporting."

Desk Services helps with refunds, product recalls, vouchers and gifts, and with marketing support.

Which service do you need more capacity for?

Product recalls

Keep product recalls manageable, because every step counts when speed matters. We turn the recall plan into operational delivery. With a dedicated landing page, request form, phone number and email address. Including product registration and validation.

Recalls of specific products or batches
Multilingual communication with consumers
Including returns logistics and replacement shipments

Complaint handling

Have approved compensation refunded under full control. When consumers come forward with a complaint, or in other exceptional cases. Fast, flexible, scalable and structured. We provide one controlled payment flow.

Suitable for compensation on individual complaints
For high volumes and long-running refund programmes
Including international payment flows and varying compensation amounts

Compensation

Promising a customer compensation doesn't resolve the complaint by itself. It has to arrive on time and put a smile on their face

From a handful of packages a month to larger volumes under fixed agreements
Packages of every shape and size, from letterbox to parcel post, to practically every country in Europe.
We combine storage, packing and shipping from our own logistics site.

E-vouchers & gifts

Extra capacity to build the registration environment, process data, send mailings or answer questions. Operationally strong and available when you need it. Our experienced project manager coordinates the work, while our in-house IT specialists set up the integrations.

When your marketing team is temporarily stretched
For campaigns with lots of operational moving parts
Including mailings, fulfilment, customer service and reporting

Sales & Marketing Support

When your marketing team is temporarily stretched
For campaigns with lots of operational moving parts
Including mailings, fulfilment, customer service and reporting

How can we help you?

For ongoing refund programmes, product recalls, vouchers and gifts, or extra capacity for marketing support. Well organised and tailored precisely to your processes.

Get in touch with Gert, Jurgen or Peggy. Together we'll work out what it takes to get your campaign live quickly.