Give customers the confidence to try your product

Money-back guarantee

Remove the biggest barrier to trying your product. Guarantee a refund if the purchase doesn't live up to expectations. A money-back guarantee promotion boosts sales because it gives customers the confidence they need.

Desk Services sets up the promotion page, carries out the checks and arranges any returns. We answer customer questions and take care of the refunds.

We make sure the terms, registration and handling inspire confidence
Complete handling: from claims and status updates to refunds
For far more trust in your product, brand or organisation

Built for big promotions

Experienced in promotions,
activations and fulfilment

Trusted by many

100+ top brands
choose Desk Services

25+ years and counting

Market leader in the Benelux
and growing fast across Europe

More than a simple promise

'Not satisfied? Money back.' That simplicity is exactly what makes customers feel safe. But there's a lot of organising behind that one line. How long can someone try the product? Which retailers take part? And is proof of purchase enough, or does the product itself have to be returned?

"We look at the goal of the promotion, the nature of the product and the expected volumes. Then we turn the terms into a clear registration environment and a manageable checking and payment process."

Our strength is the execution behind the promotion, so every detail is right.

Together we set the goal and the trial period
We work out the promotion terms
And set up the registration environment
We check the claims and returns
And pay out and report

During preparation we also look at the exceptions. What do we do with an unreadable receipt? How do we handle discounted purchases? We also think through response deadlines for participants and the extra questions we need to ask.

The promise lowers the barrier to buying. The handling is how we earn trust.

What does Desk Services do?

Advice on the set-up, trial period and how customers claim
Setting up the promotion and registration page
Turning promotion terms into registration and checks
Processing receipts, invoices, barcodes and serial numbers
Checking for duplicate or invalid claims
Processing and coordinating product returns
Refunds to participants
Integrations with CRM, ERP and other data sources
Dashboards and reports on claims, payments and feedback

Benefits

Lower the barrier to buy

Buy with confidence

In-house IT systems

For bespoke campaigns

Protect your product's value

By not discounting

Know why customers weren't happy

Through targeted feedback

Clear terms

With the necessary checks

Personal support

An experienced project manager

Organising a money-back guarantee promotion

Maybe the promise is already printed on the pack. Or you're still working out whether this promotion could boost sales. Desk Services is happy to think it through with you.

Get in touch with Gert, Jurgen or Peggy. Together we'll work out what it takes to get your campaign live quickly.

"Don't just define when a claim is valid, but also what happens when information is missing. A clear deadline to put things right prevents needless rejections and questions."

Explore our other services and specials

Cashback

To the consumer, a cashback promotion looks simple: buy the product, register the purchase, get money back. Behind the scenes, a lot has to fall into place. From the promotion terms and registration page to the checks, payouts, customer service and reporting.

Desk Services helps brands and agencies run cashback promotions quickly, securely and at scale. In the Netherlands, the Benelux and across Europe.

Cashback promotion set up quickly and carefully
Checks on registrations, proofs of purchase and promotion terms
Payouts, customer service and reporting from a single execution partner

Product Plus

Customers love a gift. Especially one that goes well with the product they're buying. A Product Plus promotion gives them just that extra nudge to choose your brand: an attractive gift, a nice accessory, a voucher or a digital reward with their purchase. All taken care of, because we understand what has to happen behind the scenes.

Desk Services helps brands and agencies run Product Plus promotions quickly, carefully and at scale. In the Netherlands, the Benelux and across Europe.

Product Plus promotion set up quickly and carefully
Checks on registrations, proofs of purchase and promotion terms
Gift handling and fulfilment from a single execution partner

Sampling

Some products can be presented beautifully and explained perfectly, and it still isn't enough. Sometimes people simply need to taste, feel, smell or use them. Sampling lets your audience find out for themselves how good your product is.

Desk Services turns sampling into a targeted, measurable campaign. We help you decide who to reach, set up registration and checks, and handle both shipping and follow-up.

Reach exactly the right audience: through online registration or our partners
Desk Services handles the execution: from promotion page to fulfilment
Follow-up included: a review, survey, voucher or cashback

Win a prize

A great prize makes people curious. Set up the prize draw well and that curiosity turns into entries and extra sales. The key is that the idea, promotion terms, technology, checks and handling fit together seamlessly.

Desk Services turns your campaign concept into a prize draw you can verify. From entry terms and validation to a demonstrable draw, winner communication and prize delivery.

Complete set-up: from unique promotion codes to receipt registration or creative entries
Verifiable process: clear terms, valid entries and winner selection
For every kind of prize: digital vouchers and physical prizes, shipping included

Discuss your money-back promotion

Send us your first outline, promotion terms or campaign brief.

Or share the participating products, the intended purchase and trial period, and the retailers and countries taking part.

Book an intro call