Fast, flexible and scalable when every step counts
Product recall
When a product has to be recalled, consumers need to know quickly what's going on and what they should do. At the same time, you want to stay in control of reports, returns, replacements and refunds.
Desk Services sets up and runs the operational side of the recall. With a multilingual recall landing page, a dedicated phone number, product registration, returns logistics and reporting afterwards.
- In close consultation with product safety, legal and communications teams
- One central environment: sign-up page, registration form, phone number and email address
- Verification and operational handling: registration and validation by batch, model or series
Built for high volumes
Scalable, with capacity
for unexpected peaks
Trusted by many
100+ top brands
choose Desk Services
25+ years and counting
Market leader in the Benelux
and growing fast across Europe
Clear communication across every channel
During a product recall, consumers need to know exactly which product is affected and which batch, model or serial numbers are involved. They then need to be able to come forward just as easily through every possible channel.
"Retailers, distributors, staff and every other party involved need to work from the same set of instructions. It helps to make it as easy as possible for consumers across all the different channels."
Desk Services turns the recall into one coherent operational process. Consumers know where to go, and the recall team keeps track of progress.
- Agreeing the process and responsibilities
- Mapping the affected products
- We set up the recall environment and communication channels
- Registration and verification of every report
- We run the operation according to the agreed arrangements
That includes answering customer questions and handling the returns logistics. Well organised, because our processes are built for high volumes. We set up scripts, FAQs and escalation paths, for example for technical, medical or legal issues.
Strong in returns logistics, customer support and processing. Fast, flexible and scalable.
What does Desk Services do?
- Multilingual recall and registration pages
- A dedicated phone number, email address or freepost address
- Sending letters, emails and other communication
- Registration of product, batch and serial numbers
- Verification of proofs of purchase, photos and other data
- Integrations with CRM, ERP and product databases
- Processing of return labels and return requests
- Sending repair instructions or replacement products
- Refunds and other approved compensation
- Extra operational capacity for high response volumes
Benefits
One central platform
All registrations and information
Targeted validation
Batch and serial number checks
In-house IT systems
Adaptable to your situation
Extra capacity
For enquiries and checks
Complete returns handling
From label to receipt
Any way you choose
Repair, replacement or refund
Preparing for or running a product recall?
Bring us in early to prepare. Or move fast, thanks to our flexible and scalable set-up, if a recall has to happen now and the first consumers will be coming forward soon.
Get in touch with Gert, Jurgen or Peggy. Together we'll work out what it takes to get your recall up and running quickly.
Is it an urgent situation outside office hours? We're also reachable then at +31 4 37 82 09 11.
"Don't wait until the first few hundred consumers come forward before agreeing how to handle registrations, returns and exceptions. The more you settle in advance, the faster and more consistently you can act."
Explore our other services and specials
Want to move fast with our specialists? Share the affected model, batch or serial numbers up front. Plus the countries and sales channels, or the volumes you expect.
We'll then start thinking with you about the people, systems and operational processes your recall will need.
Book an intro call